Local phone numbers
Buy local phone numbers across various countries and make it easy for callers to reach you.Read more
Toll free numbers
Provide flexible options for callers so they have the convenience to reach your business any time.Read more
Expand your business footprint from a single location to over 40 countries.
Get customers and callers to connect better with your brand and create numbers such as 1-800-GREAT-BIZ for targeted programs.
Global phone usage
Have your global teams use a single phone number to make or take calls.
Quickly and easily migrate your existing phone numbers to Freshcaller without having to notify customers.Read more
Personalize your greetings and have custom voicemail messages for every phone number you own.Read more
Operate your call center based on specific times and days that suit your business. You can always adjust as you scale.Read more
Route to groups
Route customer calls to the right agents or agent groups for a faster response or resolution.
Use this opportunity to customize hold, queue, or wait time music to showcase new products, services, or announcements.
Freshcaller’s auto receptionist ensures all your callers are greeted and routed to the right agents or teams even during peak business hours.
A flexible phone menu with capabilities to easily route calls to your agents or teams, along with the ability to include self service options.Read more
Freshcaller will automatically let callers know their position in the queue while they await their turn to talk with your support team.
Have automated messages played for every phone number based on specific caller scenarios.
Forward calls to designated backup phone numbers in case of unexpected outages so that your callers can reach you at all times.
Automatically prevent spam calls and disconnect such callers from certain regions trying to contact your business.
Real-time phone provisioning
Choose a phone number that you like and instantly get started - without relying on other teams to get up and running.
Automatic call recording
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Manage every call by storing call logs, view call lifetime metrics, and keep a tab of all billing related information for every call made or taken.
View call queues, agent availability information, and ongoing calls. You can even monitor or barge into ongoing calls anytime.Read more
Call queue visibility
View a list of callers who are waiting in queue to speak to an agent. If need be, based on the caller profile, assign their calls on priority to agents.
Agent presence status
Transfer calls swiftly to other offices, agents, and remote teams based on their availability - thereby reducing call hold times.
With a single dashboard, get deep visibility into call volumes, agent activities, and phone settings across your global locations.
Monitor ongoing calls in real-time to see how quickly your teams are able to assist callers.Read more
When monitoring calls, barge in at any point to speak to the callers and the agents simultaneously.Read more
Call from any number
Choose any phone number you own and make outbound calls using the phone widget.
Inbound caller ID
See detailed information about every incoming call based on caller details and previous interactions with your business.Read more
Contextual response and inplace editing
In addition to viewing caller details, get the ability to take notes and automatically add that to the customer interaction history at the end of the call.
Forward calls to your handheld devices or other numbers of your choice when you are on the go.
Call transfer to teams
Distribute calls to various teams and reduce hold time for the caller - get them to reach specific agents or teams quickly.
Answer in browser
Easily receive and make calls using your web browser without any hassles.
Take detailed notes about every call and the caller’s needs. Freshcaller will automatically add this information and offer contextual visibility to other agents.
Customer interaction history
See oldest to the most recent conversations that your agents have had with your customers, to pass a faster resolution.Read more
Automatically get notified when you receive an incoming call even if you, are working with another application or have minimized the browser window.
Place callers on hold, mute calls, transfer to other agents, view caller details, and keep an eye on the talk time.
Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better.Read more