What makes us unique?

Local numbers
Look-up phone details

Search based on name or phone number and instantly pull all your phone information.

Buy numbers instantly

Buy local business numbers for over 40 countries and toll-free numbers for Australia, Canada, UK and USA.

Call queue
Manage call queues effectively

Automate actions for every number so calls from IVR are routed to specific call queues, agent groups, and more.

Automated actions

Set up custom business hours for every number you own and have automated actions assigned to each number.

agent availability status
Real-time dashboard

Get real-time visibility into call queues, ongoing conversations, and agent availability information.

Agent availability status

View agent presence status based on availability, on-going calls, after call work, training, etc.

Call logs
Detailed call logs

View call logs and call recordings with detailed call lifetime metrics to identify performing parts of your call center.

Filter call logs

Filter calls and drill into call logs based on numbers, agents, contacts, call queues, call direction, and more.

Call conferencing
Customer interaction history

View past customer conversations and dynamically search for call notes to get additional context.

Manage ongoing calls

Take notes, forward calls to agent groups, conference other agents to an ongoing call, and more.

quick-to-setup
Quick to setup

Choose and buy a phone number and setup Freshcaller to suit your business needs.

easily-customizable
Easily customizable

Set up custom business hours for every number you own and have automated actions assigned to each number.

live-insights
Live insights

Get real-time visibility into call queues, ongoing conversations, and agent availability information.

performance-monitoring
Performance reporting

View call logs and call recordings with detailed call lifetime metrics to identify performing parts of your call center.

improved-collaboration
Improved collaboration

Take notes, forward calls to agent groups, conference other agents to an ongoing call, and more.

What do our customers say?

  • "Simple to configure, easy to buy numbers from another country and receive calls, lots of features for agents and supervisors during call and after call we listen to all recordings together to improve but the best is the UX"
    Alexandre Schio
    Diretor de Operações

Ready to try out Freshcaller?

Hassle free cloud telephony that you can use right away